Castanheira, IsabelPité, RochaOliveira, Luísa2013-02-112013-02-112012-09-07http://hdl.handle.net/10400.18/1248Implementation of a Total Quality Management System based on EFQM Excellence Model, to question the performance and support the TDS Centers to overcome challenges to achieve sustainable excellence.engSegurança AlimentarTotal Quality Management SystemEFQM Excellence ModelImplementation of a Total Quality Management System for TDS Centers based on EFQM Excellence Model. WP5 Workshoplecture